Virgin Phone Switchover. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. e. Regards. Hi there @MrsG101 . After that, it’s just £3 per month (or £30 a year). never-displayed Additional options Related Device or Service. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't. QuickStart, set up and connections. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 9. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. com (connection reset error). Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. Speed I’m losing the will to live. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Tried to use the radio buttons on websafe. 'Frustrating' The firm operates several email services including @virginmedia. Go to My Apps. The 1st reply was to wait 24-48 hours. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. For fraudulent e-mails, forward to phishing@virginmedia. com nslookup protonvpn. New to Virgin Media Store Rent now. Hey @DavidCalla,. Tuning in. I deleted the forward and recreated it, and it started working again. 0 KudosThanks for the quick reply. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 1. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. ) Makes sure your dns settings on your computer are manually set - 8. However, it seems to have stopped since a few. We would like to show you a description here but the site won’t allow us. Networking and WiFi. timn48. Child safe won’t click on in Security matters Tuesday; Installed Web Safe on Mac. Hi chg194 . Login in the the Virgin Media online account and try the to enable websafe. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. 168. Try again to see if problem persists. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. 1 for Families | Cloudflare. Hi . VPNs we tested to unblock various forbidden resources. Log in to your Virgin Media account using your email address and password. Hi my child safe is on but no sites are getting blocked. Browse Virgin Media Virgin Media Community. It’s easy to turn on. richard. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. thank you for steering me in the right direction with the forum. Stay safe online. Browse Virgin Media Virgin Media Community. 4 weeks ago. 9. 5. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. If the problem persist post back here to have issue flagged to the forum team. In order to look into this for you further, we'll send you a private message on here. " This has been the same for 3 days now. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. Networking and WiFi. 1. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Welcome to the community and thanks for taking the time to post your issue on the forums. google (disable when using mobile data) 0 Kudos. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. 8. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Data not working. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. Tuning in In response to Ashleigh_C. When I try to access the account through my Virgin Media website it tells - 5287803. virginmedia. Networking and WiFi. Child Safe - Disabled ( if Enabled expect to bloc access to. QuickStart, set up and connections. Manage Your Account. The info to report to VM was given above. 1 for Families |. Regards. No bank or credit card details are required for the trial. If you’ve. Stream from Virgin Media. I activated it yesterday, & it confirms my settings. 67. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Web Safe turned off but still blocking websites. 4. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. ”. Click the big on/off icon to connect. com 194. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. Child safe is so simple to bypass I'm not sure it is worth worrying about. Hub 3. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. SpeedQuickStart, set up and connections. not the VM Hub. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Networking and WiFi. At least 30Mbps download speeds in every room or £100 one-off credit. 1. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). All devices would need to be re-connected to the WiFi. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. org. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Thank you for your post and welcome to our community. What’s more, it’s compatible with all. QuickStart, set up and connections. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. It'll help to protect any device that's connected. Because this blocking is occurring at the network level, it doesn’t rely. . . and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. com (blocked by Web Safe), bestvpn. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Joining in. This includes restricting children from accessing inappropriate or adult content. . on 26-08-2022 16:41. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. 0 for any website I want to block. Browse Virgin Media Virgin Media Community. Still not working. Try both Mac and Windows. Virgin Media Staff Options. 4. Click: Settings. Cheers, Reece -. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. . Do NOT visit the link included in the mails or response Email 1 VIR. For Child Safe to work the device must be use Virgin Media's DNS. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 1. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Any advice on how to proceed. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. on 03-09-2022 19:15. Change the Wi-Fi Router Channel. Security matters. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Here you’ll find all the help you need for Virgin Media related problems and issues. It is showing as switched on, but nothing is being blocked. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Introducing 1. Unlike some posts here, I want Child Safe to work. For best. Account - Mobile. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. Security matters. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. The service status page is now working, with the following message. My Virgin Media App. 0. My Virgin Media App. 2. QuickStart, set up and connections. While I was thinking to call again, suddenly it worked the next day morning. It's the same for virus safe and child safe. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Subscribe to this message's RSS feed. Child Safe not working in Security matters Tuesday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters 2 weeks ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoConsider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache in a browser's Incognito / Private window an alternative browser If issue persist post back here to have issue flagged to forum team. co. Setting the computer or mobile to use a public DNS bypasses the Child Safe filter. It's been on since the start. co. To fix this you’ll need to log in to your router and change a few settings. Open Advanced settings. I just got a URL from the IT team for the VPN. Log in to your Virgin Media account using your email address and password. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. please help. Click the big on/off icon to connect. Rather than Live Chat, it works like a text message conversation. Child safe is on under account settings -> online security. 9. Simply return to the browser you sent the message in to check and respond. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Having problems with Websafe again. Options. Forum team are best placed to help and issue has been flagged to them. So you can kick back and enjoy yourself, knowing somebody’s got your. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. Introducing 1. I keep getting the message seen in the attached picture. FYI Web Safe only works if Virgin Media's DNS is being used. SpeedHave just realised that websafe is not working. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. So there is a list of the following possibilities: 1) Blocked IP . Account - Cable. We recommend keeping Virus Safe on. Was working last night, woke up this morning to no internet. We would like to show you a description here but the site won’t allow us. Web Safe requires the use of Virgin Media DNS to work. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 0. Good luck. 168. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Thanks, this has been tried on multiple devices, the devices aren't using any external DNS, Proxy, or VPN service. Virgin Fibre Areas only. I added it to the 'allowed websites' list, and it's working fine. ” This is. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. Does the email not work in either web mail or client mail? 0 Kudos Reply. 1. What do the colours mean? Yellow. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. QuickStart, set up and connections. com, @ntlworld. If it’s not a technical issue you need help with then we’re here to support you on. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. My wifi has suddenly stopped working. This has been working for ages without any issues. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. However, adult sites are not blocked. Here you’ll find all the help you need for Virgin Media related problems and issues. 100 and 194. Thank you for the help. These blocks usually come from a false alarm on a domain that was purchased, misused, and then repurchased from another user, or a false claim on this. . VPNs we tested to unblock various forbidden resources. on 18-10-2022 19:33. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. 168. QuickStart, set up and connections. Options. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. Networking and WiFi. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Unlike some posts here, I want Child Safe to work. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. I am not using any VPN in my devices (mobile and laptops). Hey @DavidCalla,. . - 5380668. Account - Cable. 1. We would like to show you a description here but the site won’t allow us. I have just had VM broadband installed. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. 1) I thought the results wouldnt show but they did. However, it seems to have stopped since a few days ago. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. TAlmontaser. Virgin Media 'Web Safe'. Abdelmonem. For some customers the Web Safe adjustments are not functioning. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I am sorry to hear you have been unable to make any changes to web safe. Options. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Networking and WiFi. on 23-07-2023 22:16. Learn more Have I. 100 and 194. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. I've tried a router reboot but that has not fixed it. After that, it’s just £3 per month (or £30 a year). QuickStart, set up and connections. Bought a new HP laptop, has windows 11. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Web safe Child does not work Virgin Router. 168. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin Media is now offering. Sign in . Networking and WiFi. co. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. 1 — the Internet’s. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I’m pretty sure I had it turned on in my old house and it was fine. Look out for the envelope in the top right-hand corner. 1 for Families | Cloudflare. Phone. 1 or whatever else you like. Security matters. Stay safe online. The computers and devices you wish to authorise are set up so that. Changing Virgin Media Web Safe Settings on a Mobil. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I'm very sorry for the issue you're having with Child Safe. Virgin Mobile. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. You could also try a tracert via VM to see if it hangs. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 9. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. QuickStart, set up and connections. Options. Virgin Media; My Virgin Media; Shop;. 168. OpenDNS provide instructions here :. Virgin Media Community. uk. Web safe Child does not work Virgin Router. And as you needed to choose whether to switch Web Safe. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. 1 Kudo. Yes, you are right, technically Virgin Media could apply any "other" traffic management. 8) and CloudFlare (1. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. This has been the case for a few weeks and I have been unable to access websafe settings. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. I am sorry to hear you have been unable to make any changes to web safe. Seems it was a common problem, hence why the website ended up with an apology last night. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Lee_R. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. Browse Virgin Media Virgin Media Community. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. Further exclusions & legal stuff apply. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Many thanks. Networking and WiFi. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Learn more. By default Web Safe blocks access to VPN sites. I'm a Very Insightful Person, I'm here to share knowledge. I can't do this. . It's been on since the start. Help forum. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Yes still not working. Virgin media web email account not working. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I've flagged this with VM before and nothing happened. Regrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS. These tools can be installed across all devices, including mobile phones, computers and consoles. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Site was glitchy earlier this afternoon but now seems to be work. Have not changed anything at our end. So I did. Regards - 5395816. . I’ve seen previous posts suggesting going to the 1. This problem has been running for over 2 months now. Seems to be OK this morning. 1. Virgin Mobile. Manage Your Account. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Apologies you are having issues with saving changes to your account. Security matters. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. I’ve called VirginMedia several times and they have not been able to help. on 08-02-2023 16:22. Virgin Media customers can get unlimited online protection. This is a known issue and our teams are working on a fix.